Common Questions

Things our guests ask

Don't see what you're looking for? Send us a message.

How do I book a stay?

Each property page has direct booking links to Airbnb and Agoda — pick whichever you prefer. Both platforms handle payment, ID verification, and cancellation policies.

For stays longer than one month, or for groups booking multiple units, message us directly. We can usually offer better rates outside the platforms.

What's the typical check-in process?

Standard check-in is 14:00, check-out 11:00. We'll send you the building address, unit number, and door code 24 hours before arrival.

If you arrive earlier or later, just let us know — we'll do our best to accommodate, and same-day early check-in is usually free if the unit is ready.

Do you offer airport pickup?

Yes. We work with a small group of vetted local drivers. A standard sedan from Đà Nẵng International Airport to most of our properties is around 250,000 ₫ (~$10 USD). Just let us know your flight details when booking.

What about long stays — monthly or longer?

Long stays are our specialty. All our units have fast wifi, dedicated workspaces, washing machines, and full kitchens — designed for people who actually live in them.

Monthly rates are typically 30–40% lower than nightly rates. For 3+ month stays, we can also arrange direct rental contracts (with TIN registration if you need it for visa purposes).

Is the wifi actually fast?

Yes — and we test it regularly. Every unit has a minimum of 200 Mbps fiber, with most units running 300+ Mbps. We use Viettel or VNPT business plans, not consumer lines.

If wifi ever drops during your stay, message us and someone is on-site within a few hours.

Are pets allowed?

It depends on the building. Some of our units allow small pets with a deposit; others don't allow pets at all due to building rules. Message us with your pet details before booking and we'll point you to the right unit.

What's the cancellation policy?

Cancellation is handled by the platform you book through. Most of our listings use Airbnb's "Moderate" policy (full refund up to 5 days before check-in) or Agoda's standard non-refundable rate at a discount.

For direct bookings, we offer flexible terms — typically full refund up to 14 days before arrival.

Do you accept Vietnamese đồng or only USD?

Both. Airbnb and Agoda will charge in your local currency. For direct bookings, we accept VND (bank transfer or cash), USD (cash or Wise), and most major cryptocurrencies for stays over 1 month.

Can you help with visa runs or residency questions?

We can point you toward trusted visa agents in Đà Nẵng and answer general questions about long-stay options (DN visa, business visa, e-visa). We're not a visa service, but after years of hosting expats we know the landscape well.

Still have questions?

Send us a message — a real person will reply.

Contact Us